Contact Us
FAQ
We only use the highest quality materials for our products that are long-lasting and durable, including marble, wood, bronze, fine bone china and silver.
You can place an order the items available through our shop, adding items to your basket and checkout. Make sure to correctly add in your delivery address so that the items make their way to you as smoothly as possible.
For furniture and lighting, please send us an email to info@bodosperlein.com with the item name, the finish you require and the location for delivery and we will get back to you as soon as possible. If the product is for commercial/interior design purposes please state this in the email.
We accept most debit and credit cards, including Amex, Visa and Mastercard, and PayPal.
You can modify your store order within 24 hours of placing it by contacting us at info@bodosperlein.com and we will aim to modify your order. You can cancel your order within 24 hours of placing the order by sending us an email requesting a refund and we will process it as soon as possible.
All orders are shipped with a standard courier, you will receive a tracking email once the order has been dispatched. For any orders from our online store, the delivery times can be between 2-6 weeks, depending on the collection and the stock in the workshop. For any orders of Nikko tableware, delivery times can range between 3-12 weeks as the products are shipped from our Japan workshop.
The delivery times are based on the workshop as store products are coming from Germany, Mexico, Spain, Japan and Austria. We do not stock all items at our studio in London.
Delivery times for furniture and lighting are subject to the nature of the piece, whether it is bespoke, and the workshop. This can range between 6-8 weeks on average as each piece is made to order.
We ship all of our products internationally, the costs of shipping are calculated by weight of the order and the delivery address.
Once an order has been delivered you have 14 days from the day of delivery to request a return, or to exchange a damaged product. After this time, we cannot issue refunds or exchanges.
For questions or queries you can contact us by email at info@bodosperlein.com or call us on 02076339413 between the hours of 10am-6pm Monday to Friday, excluding national holidays.
You can browse our tableware and silverware collections, and a small selection of furniture and lighting at our showroom in London (for a full address see our contact us page), or at selected stores internationally. You can see a few of the Contourline furniture pieces at 88 Gallery in London. If you would like to see the wood, marble or wallpaper options that can also be seen fi you visit our showroom in London.
Most of the tableware, furniture and lighting designs can be made bespoke to your specifications. If you would like to discuss a bespoke design please send us an email to studio@bodosperlein.com outlining your requirements and we will get back to you as soon as possible.
You do not need to book an appointment with us to visit, you can stop by between 10am-6pm Monday to Friday in the Oxo Tower London.