Customer Services

Terms & Conditions

These terms outline the basis on which Bodo Sperlein Ltd (Unit 2.05-2.06, OXO Tower Wharf, London SE1 9PH) provides information and accepts enquiries for products. By contacting us via telephone, email, or through our website at www.bodosperlein.com, you agree to these terms and conditions.

While this website is designed for enquiries, we do not sell products directly from this platform. All sales are processed via Shopify or other authorised methods.

Products

Products are described as accurately as possible on the website. While we strive for clarity and accuracy, variations in colour, material, or size may occur due to the nature of hand-crafted or bespoke items. Bodo Sperlein Ltd will not be liable for any minor discrepancies or errors in product descriptions.

Products are provided without warranties unless explicitly stated by manufacturers.

Orders and Pricing

  1. Placing Orders:
    Orders must be placed via authorised methods (e.g., Shopify, email, or phone). Customers are responsible for ensuring the accuracy of order details.

  2. Pricing:

    • Prices are subject to change and will be updated on the relevant platform accordingly.

    • Taxes and delivery charges are applied at checkout, based on the destination.

    • International Orders: Import duties, taxes, or fees may apply. These are the responsibility of the customer, who should consult local customs authorities before purchase.

  3. Payment:
    Payments must be made via accepted payment methods. For purchases using Klarna, additional terms may apply (see Klarna’s privacy and payment policies).

Delivery

  1. Dispatch Timelines:

    • Products are typically dispatched within 5 working days (subject to stock availability). Handcrafted or bespoke items may take 6-8 weeks. Customers will be notified of delays and provided options to proceed or cancel.

  2. Delivery Timelines:

    • UK: 5 working days

    • EU/USA/Canada: Up to 7 working days

    • Rest of the World: Up to 10 working days

  3. Delivery dates are estimates and not binding. We do not ship to PO Boxes or similar restricted addresses.

  4. Ownership and Risk:
    Ownership transfers upon delivery. Risk of loss or damage passes to the customer at this time.

Returns, Refunds, and Cancellations

  1. Returns:

    • Damaged or broken items must be reported within 48 hours of delivery. Include “Returns Request” in your email subject, along with your name, order number, and requested resolution (refund or replacement).

    • Items must be returned within 5 working days.

  2. Refunds:
    Refunds for approved returns will be processed within 30 days, subject to stock availability and the returned item’s condition.

  3. Cancellations:
    Orders can be cancelled within 14 days of receipt under the Consumer Protection (Distance Selling) Regulations 2000. Items must be returned in resalable condition. Shipping costs for returning items are non-refundable.

Intellectual Property

All intellectual property on this site, including design, text, imagery, and layout, is owned by or licensed to Bodo Sperlein Ltd. Use of this material without prior consent is prohibited.

Limitation of Liability

  1. We are not liable for indirect or consequential losses (e.g., business losses, profit losses) arising from product use or purchase.

  2. Liability is limited to the purchase price of the product, except for personal injury or death caused by negligence.

Governing Law

These terms are governed by English law, with disputes resolved in English courts.

Privacy and Data Protection

We comply with the UK Data Protection Act and GDPR regulations. By submitting enquiries or orders, you consent to the reasonable processing of your personal data to manage your request. Refer to our Privacy Policy for details.

Contact Us

If you have questions, please reach out via the methods listed on our Contact Page. We aim to provide clear responses to all queries promptly.

Shipping & Returns

Shipping Pricing

  • UK: from £5

  • Europe: from £7.50

  • International: from £10.00
    (Shipping costs may vary depending on the product and quantity ordered.)

Shipping Policy

  • Dispatch Notification: You will receive an email once your order has been dispatched.

  • Delivery Times:

    • UK: 5 working days

    • Europe, USA, and Canada: up to 7 working days

    • Rest of the world: up to 10 working days

Delivery dates are estimates and cannot be guaranteed. We cannot deliver to PO boxes, APO, or FPO addresses.

  • Stock and Production:

    • Orders are subject to stock availability. Out-of-stock items, especially handmade products, may require a lead time of up to 6–8 weeks. You will be notified if delays occur and given the option to proceed or cancel the order for a full refund within 48 hours of notice.

    • For out-of-stock items, please note a 7-working-day period before we can place a restocking order with manufacturers.

  • Ownership and Responsibility:
    Ownership of items transfers to you upon delivery. After delivery, items are held at your own risk, and we are not liable for loss or damage.

  • Shipping Cost Adjustments:
    Delivery prices may change due to courier fuel surcharges or other factors. Any changes will apply to new orders placed after the adjustments.

If your order does not arrive within a reasonable time, please contact us at info@bodosperlein.com, and we will work to resolve the issue promptly.

Privacy & Security

We respect your privacy and are committed to safeguarding your personal data. This policy explains how we collect, use, and protect your information when you interact with our website, purchase products, or subscribe to our newsletter. It also outlines your rights under the General Data Protection Regulation (GDPR).

Data We Collect

  1. Newsletter Subscribers
    When you subscribe to our newsletter, we collect your name and email address via Brevo.

  2. Shop Purchases
    When you make a purchase, we collect:

    • Your name

    • Email address

    • Billing and shipping address

    • Payment information (processed securely by third-party providers such as Shopify)

  3. Professional Contacts
    For business purposes, we may collect professional contact information such as name, job title, and email address under the basis of legitimate interest.

  4. Cookies
    We use essential cookies to ensure the functionality of our website and non-essential cookies for analytics and marketing, only with your consent. For more details, see the Cookies section.

How We Use Your Data

  • To process and fulfil your orders

  • To send newsletters and updates (if you’ve subscribed)

  • To respond to inquiries and provide customer support

  • To improve our website through analytics

  • For legitimate business communications with professional contacts

Data Retention

We retain your personal data only for as long as necessary:

  • Newsletter Subscribers: Until you unsubscribe.

  • Shop Purchases: Retained for up to 6 years to comply with tax and legal obligations.

  • Professional Contacts: Retained for up to 3 years after the last interaction unless opted out earlier.

Cookies

When you visit our website, cookies may be used to enhance your browsing experience:

  • Essential Cookies: Necessary for website functionality (e.g., enabling shopping cart features).

  • Non-Essential Cookies: Used for analytics or marketing. These require your explicit consent via our cookie banner.

You can manage or withdraw your cookie preferences anytime through the cookie banner or browser settings.

Third-Party Processors

We work with trusted third-party providers such as Brevo and Shopify to process your data securely. These providers comply with GDPR and, where applicable, ensure data is transferred outside the EU only with adequate safeguards (e.g., Standard Contractual Clauses).

Your Rights

Under GDPR, you have the following rights:

  1. Access: Request access to the personal data we hold about you.

  2. Correction: Request corrections to inaccurate or incomplete data.

  3. Erasure: Request deletion of your data (“right to be forgotten”).

  4. Restriction: Request the restriction of data processing in certain circumstances.

  5. Portability: Request a copy of your data in a structured, machine-readable format.

  6. Objection: Object to processing based on legitimate interest or direct marketing.

To exercise these rights, email us at info@bodosperlein.com.

Data Breaches

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours if there is a risk to personal data.

Contact Us

For questions or concerns about this policy, contact us at:
Email: info@bodosperlein.com
Address: Unit 2.05-2.06 OXO Tower Wharf, Barge House Street, London, SE1 9PH

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and where appropriate, notified to you via email.

GDPR Compliance

At Bodo Sperlein, we are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR). Below are your rights under GDPR and how you can exercise them on our website.

Data Rectification

If your account data is not accurate, you can update it using the tools provided.

Data Portability

You have the right to download the personal data we store to improve your shopping experience.

Access to Personal Data

You may request a detailed report of all the personal information we store about you.

Process:

  1. Use the link above.

  2. Enter your email address to confirm your identity.

  3. A report will be sent to you within 30 days.

Right to Be Forgotten

If you wish to have your personal data and account removed from our system, you can request its deletion.

Important Note:
Deleting your account is permanent. Once processed, you will no longer have access to your account or its data.

How to Exercise Your Rights

For assistance with the above or if you have any questions, please contact us at:
Email: info@bodosperlein.com

Policy Updates

We may update this GDPR Compliance Policy as needed to reflect changes in our practices or legal requirements. Updates will be posted on this page.

FAQ

  • We only use the highest quality materials for our products that are long-lasting and durable, including marble, wood, bronze, fine bone china and silver.

  • You can place an order the items available through our shop, adding items to your basket and checkout. Make sure to correctly add in your delivery address so that the items make their way to you as smoothly as possible. 

    For furniture and lighting, please send us an email to info@bodosperlein.com with the item name, the finish you require and the location for delivery and we will get back to you as soon as possible. If the product is for commercial/interior design purposes please state this in the email. 

  • We accept most debit and credit cards, including Amex, Visa and Mastercard, and PayPal.

  • You can modify your store order within 24 hours of placing it by contacting us at info@bodosperlein.com and we will aim to modify your order. You can cancel your order within 24 hours of placing the order by sending us an email requesting a refund and we will process it as soon as possible.

  • All orders are shipped with a standard courier, you will receive a tracking email once the order has been dispatched. For any orders from our online store, the delivery times can be between 2-6 weeks, depending on the collection and the stock in the workshop. For any orders of Nikko tableware, delivery times can range between 3-12 weeks as the products are shipped from our Japan workshop.

    The delivery times are based on the workshop as store products are coming from Germany, Mexico, Spain, Japan and Austria. We do not stock all items at our studio in London.

    Delivery times for furniture and lighting are subject to the nature of the piece, whether it is bespoke, and the workshop. This can range between 6-8 weeks on average as each piece is made to order. 

  • We ship all of our products internationally, the costs of shipping are calculated by weight of the order and the delivery address.

  • Once an order has been delivered you have 14 days from the day of delivery to request a return, or to exchange a damaged product. After this time, we cannot issue refunds or exchanges. 

    Please note that the return policy does not apply to bespoke orders.

  • For questions or queries you can contact us by email at info@bodosperlein.com or call us on 02076339413 between the hours of 10am-6pm Monday to Friday, excluding national holidays. 

  • You can browse our tableware and silverware collections, and a small selection of furniture and lighting at our showroom in London (for a full address see our contact us page), or at selected stores internationally. You can see a few of the Contourline furniture pieces at 88 Gallery in London. If you would like to see the wood, fine bone china or wallpaper options that can also be seen fi you visit our showroom in London. 

  • Most of the tableware, furniture and lighting designs can be made bespoke to your specifications. If you would like to discuss a bespoke design please send us an email to studio@bodosperlein.com outlining your requirements and we will get back to you as soon as possible. 

  • You do not need to book an appointment with us to visit, you can stop by between 10am-6pm Monday to Friday in the Oxo Tower London. 

If you have any other questions or can't find the answers you're looking for, please email us at info@bodosperlein.com